Shipping & Refund Policy
Shipping
The time frame for order delivery is divided into two parts:
- Processing time: All orders are sent to the fulfillment center for dispatch within 48 business hours ( 2 Business Days ) after the order is placed. We do not sell what we cannot dispatch within 48 hours. Please note that we don't ship on weekends.
- Shipping time: This refers to the time and it takes for items to be shipped from our fulfillment center to the destination.
- USA & UK Shipping takes 2-7 business days (which depends on the product)
- Australia and New Zealand shipping takes 5-9 business days.
- Netherlands Shipping Takes less than 9 business days.
- International shipping takes 10-15 business days
FREE SHIPPING WORLDWIDE
Note: Delays may occur during this holiday season due to large volume of deliveries. This means it can take an additional 1-4 weeks in the delivery time. If you don't want to risk your orders being delayed, reply to this email within 12 hours of your purchase and let us know that you want to cancel.
You must be aware that delays can occur due to holidays and unforeseen events.
Orders are sent out through regular shipping. If you wish to have them sent with insurance coverage or through express delivery, email us first at help@grabbyloots.com before purchasing. We will give you the quotation.
We can not cancel your order when it's already shipped.
We use 3rd party couriers to deliver the orders. If you purchase with us you understand that there's risk of parcels getting lost. We only refund orders that have proof that they were not received.
We use 3rd party tracking systems to track orders and if the website states that your order was delivered then we will go by it. Only when the state, city or zip code from your tracking number is not consistent with your inputted shipping details, we will offer the refund. No exceptions.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We always strive to make your return experience hassle free and handle your return in the most timely fashion possible.
